Shipping policy


Effective Date: 1 August 2023

Shipping Methods:

At Singular Care, we offer several shipping methods to ensure your orders are delivered in a timely and secure manner. The available shipping methods may vary based on your location and the products you order. During the checkout process, you will be presented with the available shipping options for your specific order.

Processing Time:

  • All orders are processed within 1 business days. Please note that processing time does not include weekends or holidays.
  • In the event of high order volumes or unforeseen circumstances, there may be slight delays in order processing. We will communicate any significant delays via email or phone.

Shipping Time:

  • Shipping time refers to the time it takes for your order to be in transit from our warehouse to your delivery address.
  • Shipping times may vary based on your location and the selected shipping method. Typically, shipping within US takes between 2 to 7 days from the date of shipment.
  • Please note that shipping times may be longer for international orders due to customs processing and distance.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
  • Please allow up to 24 hours for the tracking information to be updated after you receive the shipping confirmation.

Shipping Rates:

  • Shipping rates are calculated based on the weight, size, destination, and shipping method selected during checkout.
  • We offer free shipping on orders over $50 USD for customers within US.

International Shipping:

  • Shippify is pleased to offer international shipping to customers worldwide.
  • Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. The recipient is responsible for any additional charges that may apply.

Address Accuracy:

  • It is essential to provide accurate and complete shipping information during the checkout process.
  • Shippify is not responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses provided by the customer.

Delivery Issues:

If you encounter any issues with your delivery, such as delayed shipments, missing packages, or damaged items, please contact our customer support team at info@singular.care or [your customer support phone number]. We will work diligently to resolve the problem and ensure your satisfaction.

Delivery to P.O. Boxes and APO/FPO Addresses:

  • We are unable to ship to P.O. boxes or APO/FPO addresses at this time. Please provide a valid physical address for delivery.

Holiday Shipping:

During peak holiday seasons, shipping carriers may experience high volumes, leading to potential delays. We recommend placing holiday orders well in advance to ensure timely delivery.

Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at info@singular.care.